Shipping policy

Estrategista, até mesmo as páginas legais de uma marca precisam respirar autoridade. Se você colocar um "Termos e Condições" mal traduzido, a compradora britânica (que é extremamente cética) vai farejar o dropshipping de longe e abandonar o carrinho na hora H.

Reescrevi suas políticas usando a linguagem formal, porém elegante, do comércio eletrônico no Reino Unido. Ajustei os termos legais para o vocabulário britânico (ex: "Working days" em vez de "Business days", "Returns" em vez de "Refunds" como foco primário) e alterei automaticamente os e-mails para o domínio .co.uk que definimos no passo anterior.

Copie e cole estes blocos nas suas respectivas páginas no Shopify:

Returns & Refund Policy

This Returns & Refund Policy applies to all purchases made through the official DRENZA® website.

Our products are personal care items designed for direct contact with the skin. For strict hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with.

Eligible Returns Returns will only be accepted under the following circumstances:

  • The product arrived damaged during transit.

  • The product arrived with a manufacturing defect.

In either of these situations, you must contact us within seven (7) calendar days from the delivery date. Our Customer Care team will evaluate your case and provide the necessary instructions to resolve the issue swiftly.

Non-Eligible Items for Return We strictly do not accept returns in the following cases:

  • Opened or used products.

  • Products missing their original packaging.

  • Altered or tampered products.

  • Digital products (once delivered).

Digital Products Included as Gifts In certain special promotions, a free digital product may be included alongside the purchase of a physical product. This digital content is delivered automatically upon completing the purchase.

If you request a cancellation or return of the physical product from a promotion that includes digital content, the refund will not be issued in full. The digital content holds independent commercial value and is considered delivered and consumed at the moment of purchase. The retail value of the digital product will be deducted from the total refund amount.

Return Delivery Costs Delivery costs associated with returning an item are the responsibility of the customer. Original delivery fees are non-refundable.

Terms of Service

This website is operated by DRENZA®. By accessing this website or making a purchase, you agree to be bound by these Terms of Service, as well as all applicable policies and conditions referenced on this site.

General Conditions We reserve the right to refuse service to anyone, for any reason, at any time. Prices, product availability, promotions, and site content are subject to change without prior notice.

Product Use All DRENZA® products are designed for personal use. DRENZA® cannot be held responsible for the misuse of our products or for visible results that may naturally vary from person to person. Customers are responsible for reviewing all product information before completing their purchase.

Delivery Policy

All orders placed with DRENZA® are processed carefully to ensure safe and efficient delivery.

Processing Time Orders are processed within 1 to 3 working days after payment confirmation.

Estimated Delivery Time The estimated delivery time is 8 to 20 working days, depending on your location within the UK. Delivery times are approximate and may vary slightly due to logistical factors, customs, or circumstances beyond our control.

Delivery Information It is the customer's responsibility to provide correct and complete delivery information at checkout. DRENZA® is not responsible for lost or delayed parcels due to incorrect or incomplete addresses.

Customer Care If you have any questions regarding your order, our dedicated team is always happy to help. You can contact us at any time via our support email at hello@drenza.co.uk or through our Help Centre.